Safe and secure care

Here you will find information about patients’ rights and how we work to ensure the provision of safe and secure care

Patients must be able to feel safe with us. One important element of this is that they are aware of their rights – either as a patient or as a close relative/friend.

On these pages, we have compiled information about medical records and the duty of confidentiality, but also about how patients shall be involved in the care they receive, and how they can share any comments or complaints they may have.

We also talk about our work to ensure patient safety, and how our quality registers help us to develop the care we provide.

You can also read about the most important legislation that regulates the provision of healthcare, and about the care guarantee.

Warning for attempts at fraud or deception

Patients have unfortunately been subjected to attempts at deception or fraud by telephone. Please be aware that neither our healthcare providers nor 1177 Vårdguiden will ever call or otherwise encourage anybody to transfer money into a bank account or to send payment via Swish for medicines or treatment. Never give any of your bank details or your BankID to anybody that calls you by telephone. If you need to make a payment to a healthcare provider, you will always receive an invoice (on paper). If you ever feel uncertain about making a payment, please contact your care provider.

How to protect yourself

If somebody calls you, tell them that you will call them back, and ask for the name and telephone number of the person calling. Then call your care provider and check that the call was genuine and was made on their behalf. If it turns out that the caller was fraudulent and attempting to deceive you, we encourage you to report it to the police.