Patient safety

We strive to ensure that the issue of safety receives key consideration in all aspects of healthcare.

It is therefore important that we are all aware that sometimes things can go wrong, even in the provision of healthcare. Mistakes are not a random occurrence – rather, they are often due to shortcomings in underlying procedures or problems in organisation.

Because mistakes represent a deviation from the way in which healthcare shall be provided, we often talk about how we report and process such deviations.

When something happens

Working in the healthcare sector, we must always report any deviation that results in personal injury. Did you know that we also report things that represent a risk of personal injury, even if no injury has yet occurred?

We investigate the incident (the deviation) and implement appropriate measures to ensure it does not happen again. In the event of a care-related injury, the patient affected and those close to them must receive the information they need.

They must also be informed that they may report the incident to the Health and Social Care Inspectorate, the Patients’ Advisory Committee, Landstingens ömsesidiga försäkringsbolag (patient insurance company) and the Swedish Pharmaceutical Insurance company.

Systematic methods give results

Our employees receive training in systematic risk and cause analysis. Each unit shall have at least one employee who is particularly knowledgeable in this area. All units have local strategies for their work to ensure patient safety.

Risk and cause analyses are also conducted at a central level, when necessary. These measures enable us to always follow up and evaluate patient safety.

You can contribute

A safety culture is not created overnight. It is the result of a team effort to continually review whether we are doing the right things in the right way.

We therefore encourage all patients and those close to them to report any faults or mistakes, so that we can find out the cause and identify opportunities for improvement.

Processing of personal data within Stockholm County Healthcare Services (SLSO)

There are several situations in which we process personal data. The most common situations are:

  • In medical records.
  • In healthcare statistics.
  • In follow-ups and quality assurance of healthcare provision.
  • In healthcare research.
  • For personnel reasons, such as processing salary, absence due to illness and job applications.

The processing of personal data is regulated by several laws for the protection of your personal privacy, such as the Public Access to Information and Secrecy Act, the General Data Protection Regulation and the Patient Data Act. The General Data Protection Regulation (GDPR) is a new EU-wide regulation that replaces the previous personal data legislation.

The Patient Safety Act

According to the Patient Safety Act, we (as a care provider) must plan, manage, control and prevent the occurrence of any care-related injury. This is to ensure that patients receive the best possible care.

Both you (as a patient) and those close to you have the opportunity to participate in our work to ensure patient safety.

Within Stockholm County Healthcare Services, we always investigate serious incidents and reports we receive from patients and their friends/relatives, or other care providers and partners. The supervisory authority for this is the Health and Social Care Inspectorate (Inspektionen för vård och omsorg, IVO).