We strive to ensure that the issue of safety receives key consideration in all aspects of healthcare.
It is therefore important that we are all aware that sometimes things can go wrong, even in the provision of healthcare. Mistakes are not a random occurrence – rather, they are often due to shortcomings in underlying procedures or problems in organisation.
Because mistakes represent a deviation from the way in which healthcare shall be provided, we often talk about how we report and process such deviations.
When something happens
Working in the healthcare sector, we must always report any deviation that results in personal injury. Did you know that we also report things that represent a risk of personal injury, even if no injury has yet occurred?
We investigate the incident (the deviation) and implement appropriate measures to ensure it does not happen again. In the event of a care-related injury, the patient affected and those close to them must receive the information they need.
They must also be informed that they may report the incident to the Health and Social Care Inspectorate, the Patients’ Advisory Committee, Landstingens ömsesidiga försäkringsbolag (patient insurance company) and the Swedish Pharmaceutical Insurance company.
Systematic methods give results
Our employees receive training in systematic risk and cause analysis. Each unit shall have at least one employee who is particularly knowledgeable in this area. All units have local strategies for their work to ensure patient safety.
Risk and cause analyses are also conducted at a central level, when necessary. These measures enable us to always follow up and evaluate patient safety.
You can contribute
A safety culture is not created overnight. It is the result of a team effort to continually review whether we are doing the right things in the right way.
We therefore encourage all patients and those close to them to report any faults or mistakes, so that we can find out the cause and identify opportunities for improvement.